Call Spoofing Scams: What You Need to Know to Protect Yourself

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Fraudsters are constantly changing how they try to reach people, and one of the most common tactics we’re seeing right now is call spoofing. At Maine Savings, protecting your financial well-being is a top priority, and staying informed is one of the best ways to stay safe.

What is call spoofing?

Call spoofing happens when scammers manipulate caller ID information so it looks like a call is coming from a trusted organization, such as Maine Savings or another familiar, legitimate-seeming business or agency. The phone number may appear real or recognizable, but the call itself is not.

Recently, we’ve seen an increase in calls where scammers claim to be from a “Fraud Unit” or “Fraud Team,” sometimes even using Maine Savings’ name or phone number. These calls may sound urgent and convincing, but they are not legitimate.

What scammers may ask for

Scammers often try to create pressure so you’ll act quickly. They may say there is suspicious activity on your account and then ask for sensitive information, including:

• Digital banking usernames or passwords
• One-time security or verification codes sent to your phone or email
• Debit or credit card numbers
• Personal identifying information

Maine Savings will never ask for your digital banking credentials or verification codes over the phone. If someone gains access to this information, they essentially have the keys to your accounts and connected services.

What to do if you receive a suspicious call

If you receive a call that is unexpected, unusual, or feels off:

• Do not provide any information
• Hang up the call
• Contact Maine Savings directly using the phone number listed on our website

Calling back using a trusted, verified number is one of the safest ways to confirm whether a call is legitimate.

A reminder during tax season

During tax season, scammers often pose as well-known tax preparation services, payment processors, or other trusted businesses, claiming there is an issue that needs immediate attention. These callers may request personal or financial information, but legitimate organizations will not reach out unexpectedly to ask for sensitive details.

Any call that pressures you to act quickly or share information should be treated with caution.

Why spoofing is difficult to stop

Call spoofing is a widespread issue across the financial industry, and unfortunately it’s something no individual credit union or bank can fully control. That’s why awareness is so important. Knowing what these scams look and sound like can help you avoid becoming a target.

We’re here to help

If you ever have questions about a call, message, or alert you receive, we encourage you to reach out. Our team is always happy to help you confirm whether a communication is truly from Maine Savings.

At Maine Savings, we go beyond banking by empowering our members with knowledge, guidance, and support. Staying alert and informed is one more way we can work together to protect your financial well-being.