What other services will Card Center provide?
• Stay informed with alerts
• View your spending via easy-to-read graphs
• Get in-depth transaction details
• View subscriptions tied to a card and see where cards are stored online
• Quickly identify and report fraudulent transactions
How do I get started?
Simply log in to your Digital Banking account and select “Card Center” to get started.
What if I don’t see “Card Center” in the Mobile App?
Verify in the Apple App Store or Google Play Store that you have the most current version of our app installed. If an update is needed, you will see “Update”.
Can multiple cards be linked to one Digital Banking account?
Yes, any of your personal debit cards from our institution can be accessed in Card Center.
When I receive a reissued or replacement card, will it automatically update in Card Center?
Yes, the card will be automatically updated within Card Center. You can also activate it and create a PIN through Card Center.
What type of transactions are displayed?
Transactions made with your cards are displayed. Teller transactions, wire transfers, and payments made via Bill Pay and ACH are not included. The data displayed includes the merchant’s name, logo, address and more.
Does Card Center show recent transaction history?
Yes, the last 50 card-based transactions posted within the last 30 days will be shown.
(Note: transactions will start tracking once you begin using Card Center)
A spend limit of $50 has been set, but my card gets denied at some gas stations. Why?
Sometimes, a merchant will pre-authorize the card for an amount that is more than the spend limit you allow on your card. In this case, your card will be denied.
What’s the difference between “Card on File” and “Recurring Payments”?
“Recurring Payments” are those payments that happen repeatedly on a schedule, for example, streaming subscriptions, cellular bills, or other monthly bills you pay with your card. “Card on File” is a list of merchants who store your card information for future purchases, like online retailers or delivery apps.
I see a transaction I don’t recognize. What should I do?
Select the transaction to view its details. If it was an in-person transaction, you should see a Google Map of the actual location where the transaction took place. If you still don’t recognize the purchase, please call our Member Service Center at 207.862.6500/800.273.6700. You can also contact the merchant using the merchant phone number listed on this screen.
What card controls are available?
Via Card Center, you can lock or unlock your card if you suspect fraud or misplace it. You can also limit transactions by location, merchant, and transaction type to control how your card is used. Plus, you can set up alerts to stay informed.
Can I block all international transactions?
Yes. International transactions can be blocked under location controls. This will apply to all transactions outside of your specified country of residence.
Will changing location controls, merchant controls, and spend controls impact previously authorized recurring transactions?
Previously authorized recurring payments will not be affected by the card controls.
How long does it take for a control or alert setting to take effect?
Control settings take effect immediately.
How are alerts delivered?
Alerts are sent as push notifications on your device. The alerts will also appear under “Messages” in the app.
If I have set an alert for international transactions but no controls are set, will I receive alerts for all international transactions?
Yes, an alert will be sent for all international transactions, whether they are allowed or denied.
If I set multiple alerts and a transaction triggers more than one, will I receive a separate message for each alert?
No, alerts will all be included in one message.
Can I turn the low balance alert off?
Yes, the low balance alert is controlled on a cardholder level.
Can I add my card to Mobile Wallets?
Yes, the app currently supports Apple Pay, Google Pay and Samsung Pay.
I will be traveling several times in the next year. Can I enter all of my travel plans at once?
The app allows you to set two travel plans at a time with a maximum duration of 21 days. If your trip exceeds this or you are traveling more than two times, you will need to update the app after each trip, after 21 days, or set a travel notification by calling the Member Service Center at 800.273.6700.
